With IES, the Confederation is establishing a standardised digital solution for the Swiss healthcare system in the event of an incident. The platform connects cantonal emergency response organisations and hospitals while simultaneously ensuring supply monitoring for vital therapeutic products.
Command staff and emergency response organisations use IES to coordinate medical services in the event of an incident — patient tracking, hospital capacities, and resource planning, in real time and across cantons.
The Therapeutic Products Platform is the central reporting office for vital therapeutic products. It records supply shortages and delivery disruptions, enabling the Federal Office for National Economic Supply (FONES) to maintain an up-to-date situational picture and take targeted measures to safeguard market supply.
The Information and Operations System (IOS) is Switzerland's central platform for managing major incidents and emergencies in the healthcare sector. While cantons, hospitals, and emergency response organisations use the system for situational awareness and patient management, the connected Therapeutic Products Platform (HMP) enables the Confederation and marketing authorisation holders subject to reporting requirements to detect supply shortages at an early stage. Key functions at a glance:
Seamless real-time overview of all affected persons — from initial on-site care and transport to hospital admission.
Bed occupancy, available capacities, and current admission readiness of all hospitals at a glance — in real time and across cantons.
Cross-cantonal coordination of command staff, emergency response organisations, and transport and rescue resources for a seamless rescue chain.
Central real-time situational picture for command staff: affected persons, available resources, and urgent action areas at a glance.
Digital platform for the early detection of supply shortages of essential medicinal products.
With the mobile app, emergency response personnel have IOS directly at their fingertips on smartphones or tablets — primarily for rapid on-site patient registration, logging administered treatments, checking patient status, and coordinating patient transports in real time.
Safety Notice:
To prevent any confusion during real-world incidents, two distinct apps are provided:
Under the IES NG project, the Confederation is fundamentally modernising the Information and Operations System, phasing out the previous generation (IES-KSD). The roadmap outlines the milestones achieved so far and the upcoming steps leading to full operational use of the new IES.
Completion of the concept phase and start of technical development work for the new system generation.
Completion of the concept phase and start of technical development work for the new system generation.
Delivery of the prototype to designated subject matter experts for system testing and initial pilot training sessions.
Delivery of the prototype to designated subject matter experts for system testing and initial pilot training sessions.
Release of the dedicated training environment to all user organisations for conducting user training nationwide.
Release of the dedicated training environment to all user organisations for conducting user training nationwide.
Technical provisioning of the production system. Application managers begin configuring organisations and user accounts. Release Note PI7 - Formation SII
Technical provisioning of the production system. Application managers begin configuring organisations and user accounts. Release Note PI7 - Formation SII
Access granted to authorised users to capture and maintain master data, organisational structures, and additional user accounts.
Access granted to authorised users to capture and maintain master data, organisational structures, and additional user accounts.
Provisioning of the pre-production environment for final operational verification and deployment readiness ahead of go-live.
Provisioning of the pre-production environment for final operational verification and deployment readiness ahead of go-live.
Deployment of the final scheduled software update to the production system in preparation for operational cut-over.
Deployment of the final scheduled software update to the production system in preparation for operational cut-over.
Complete switchover to the new IOS: all new operations and operational command are managed in the new system from this date. Active events in IOS-KSD are concluded there.
Complete switchover to the new IOS: all new operations and operational command are managed in the new system from this date. Active events in IOS-KSD are concluded there.
Final shutdown of the legacy IOS-KSD system, followed by the dismantling of associated services and infrastructure.
Final shutdown of the legacy IOS-KSD system, followed by the dismantling of associated services and infrastructure.
Implementation of feedback and operational experience gathered since go-live, along with critical bug fixes for system stabilization.
Implementation of feedback and operational experience gathered since go-live, along with critical bug fixes for system stabilization.
Rollout status of the new IOS system across the Swiss cantons.
Note: Click on a canton to view the designated application managers.
The IOS system is being completely redeveloped from scratch as part of the IOS NG project and will replace the legacy system. The requirements of the federal government, cantons, blue-light organizations, hospitals, and the armed forces are directly integrated into the design and implementation through close collaboration with partners. This ongoing engagement ensures that the new system meets the operational needs of day-to-day practice and is broadly supported by all stakeholders.
At the strategic level, decision-makers from public authorities, hospitals, blue-light services, and the armed forces secure the overarching foundation of the system. The primary focus lies on broad acceptance, securing human and financial resources, and establishing the legal frameworks required for cross-organizational operations.
Emergency medical care and pre-hospital rescue
Hospitals and clinical emergency care
Command bodies, authorities and partner organisations
Medical service and support provided by the Armed Forces
At the tactical level, leadership personnel and technical specialists from the cantons, emergency services, hospitals, and the armed forces coordinate practical implementation. The primary focus is on system rollout, hands-on training concepts, and the targeted management of human and organizational capacity.
Emergency medical care and pre-hospital rescue
Hospitals and clinical emergency care
Command bodies, authorities and partner organisations
Medical service and support provided by the Armed Forces
At the operational level, end users from emergency medical services, dispatch centers, hospitals, police, civil protection, and the armed forces directly contribute their front-line experience. They define the practical requirements for day-to-day operations and evaluate new features through hands-on technical testing. Through their formal user acceptance testing, they ensure that the system is reliable, intuitive, and mission-ready in real-world crisis situations.
Emergency medical care and pre-hospital rescue
Hospitals and clinical emergency care
Command bodies, authorities and partner organisations
Medical service and support provided by the Armed Forces
The new IOS system now has its own dedicated website. It provides information on the functionalities and operational areas of the future system, the involvement of partner organizations, and the platform for therapeutic products (HMP). General information regarding the IOS NG project continues to be published on the official FOCP website.
Pre-acceptance testing for version 0.8.0 of the IOS system has been successfully completed. Alongside 281 manual test scenarios, automated tests already cover 40 percent of the typical functional scope without any user interaction. Over 92 percent of the manual tests passed immediately, and the 21 identified items are now being addressed directly as part of final refinements.
The upcoming training webinars for application managers and superusers of the IOS system will take place on January 12 and 14, as well as February 2 and 4, 2027. These online sessions provide practical knowledge to prepare for the future use of the system. Detailed information regarding the agenda and registration will be sent directly to the designated contacts.
To ensure the needs-based development of the IOS system throughout its lifecycle, partner engagement across all functional areas is now structured into strategic, tactical, and operational levels. Dedicated IOS expert committees will be established for each domain, with representatives nominated directly by the respective specialist areas. The cantons are requested to designate their representatives per domain to ensure that operational and technical requirements are continuously incorporated into the system.
The IOS NG project and system are jointly directed and funded by the Federal Office for Civil Protection (FOCP) and the Federal Office for National Economic Supply (FONES).
